Jet 9 Privacy Policy — Your Data Is Safe With Us
Protecting your personal data at jet 9 is our top priority. On this page, find out exactly what information we collect, why we collect it, and how we keep it secure.
What Data Does jet 9 Collect?
We collect various types of information when you create an account and use the jet 9 platform. At every step, we only collect what is strictly necessary — nothing more. The types of data collected are detailed below.
At registration, we collect your name, mobile number, date of birth, and password (stored in encrypted form). If identity verification (KYC) is required, your National ID or passport details may also be requested. This information is used to secure your account and prevent fraud.
The operating system, browser type, device ID, and IP address of the device you use to access the platform are logged automatically. This information is used to maintain cybersecurity and prevent unauthorized access.
Mobile banking numbers (bKash, Nagad, Rocket) and transaction amounts are recorded during BDT deposits and withdrawals. Full card numbers and PINs are never stored — only transaction references are retained.
We collect information about the pages you visit, how long you spend on them, the bets you place, and the events you participate in. This data helps us improve your experience and show you relevant offers.
What Do We Do With the Data We Collect?
Jet 9 only uses your data for specific, legitimate purposes. In every case, your interests come first — your information is never processed for unnecessary or unauthorised purposes.
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Account Management & Verification: Your information is used to create your account, log in, recover your password, and verify your identity. It is also required to confirm age eligibility (18+).
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Transaction Processing: Payment information is used to process deposits and withdrawals, maintain transaction history, and resolve disputes.
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Service Improvement & Personalisation: We analyze your usage patterns to make your platform experience smoother. Sports and events you prefer are prioritized and surfaced accordingly.
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Security & Fraud Prevention: Data is analyzed to detect unusual transactions, multiple account creation, and suspicious activity. This helps keep the platform environment safe for all users.
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Customer Support: When you contact our support team, your account and transaction details are used to resolve your issue as quickly as possible.
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Fulfilling Legal Obligations: Data is retained and used as necessary to comply with applicable Bangladesh laws and regulatory authority requirements.
How Securely Is Your Data Stored?
Jet 9 follows industry-standard security practices to protect user data. All sensitive information stored on our servers is secured with AES-256 encryption technology. SSL/TLS protocols are used during data transmission to prevent any interception between sender and receiver.
Passwords are never stored in plain text — they are encrypted using the bcrypt hashing algorithm. Suspicious login attempts trigger an automatic account lock and a notification to the user. Two-factor authentication (2FA) is also available.
Regarding data retention: information for active accounts is kept for the duration of the account. After closure, transaction records may be retained for up to five years to meet legal obligations. All personal data is securely deleted after that period.
Is my data shared with third parties?
Jet 9 never sells or rents your personal data to third parties for advertising purposes. However, limited information may be shared with trusted partners as a normal part of operating our services, and only under specific circumstances. All such sharing is governed by strict contractual and security obligations.
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Payment Processor: Only the minimum necessary data is shared to process transactions through mobile banking services such as bKash, Nagad, or Rocket. These partners follow their own privacy policies and are not permitted to use your data for any other purpose.
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Legal Authority: If a Bangladesh court or regulatory body lawfully requests data, it will be provided in accordance with applicable law. Only the specific information requested will be disclosed — nothing beyond that.
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Technology Service Providers: Trusted providers supporting technical services such as server hosting or security testing may be granted limited access. They operate under strict confidentiality agreements and are not permitted to use your data independently.
What Are Your Rights?
Jet 9 believes your data belongs to you. We are committed to giving you full control over your personal information. To exercise any of the rights listed below, contact our support team — we will respond within 30 business days.
You can request a copy of all personal data we hold about you at any time. It will be provided in a digital format, and we will respond within 15 business days of your request.
If any information in your profile is incorrect or incomplete, you can request a correction. Most details can be updated directly from your account settings; for more complex cases, reach out to our support team.
If you request account closure, all personal data beyond what is legally required will be deleted within the specified timeframe. You will receive a confirmation once the deletion process is complete.
How will you know if the policy changes?
Jet 9 may update this Privacy Policy from time to time to reflect operational needs and regulatory changes. For any significant updates, we will notify you in advance via your registered mobile number or email. Continued use of the platform after any changes will be considered acceptance of the revised policy.
The date of the latest update is always shown at the top of the page so you can easily see how current the information is. If you disagree with any changes, you may request account closure and we will process it promptly. For any privacy-related questions or concerns, contact us directly.
For any questions about our Privacy Policy, data access requests, or complaints, please reach out to our support team.
Email: support@jet9.click | Response time: within 24–48 hours